In-house average weekday ridership for June was 2,855, up by 12.52% from last year. Supplemental providers average weekday ridership was 261, up by 20.60%. Combined in-house and supplemental providers average weekday ridership was 3,117, up by 13.16%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 125,079 boardings, up 15.24% as compared to the same time period in fiscal year 2022.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 91.20% for June. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 92.02%. On-time performance for trips with a desired arrival time was 58.61% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 91.29% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of June, Handi-Van operated 67,540 trips including 6,083 trips that were longer than one hour in trip time. The analysis found that 76.10% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 435 or 0.64% of all trips were more than 15 minutes longer than comparable fixed-route trips.
Average vehicle availability was 72.56% for June, down by -7.93% from last year.
Over the month of June, reservationists answered 36,596 calls. Of those calls, 99.77% were answered within 5 minutes.
| June FY2023 |
June FY2022 |
June FY2019 Pre-COVID |
% Change FY 22 to 23 |
12 Month FY2023 |
12 Month FY2022 |
12 Month FY2019 Pre-COVID |
% Change FY 22 to 23 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 81,971 | 72,312 | 97,923 | 13.36% | 945,868 | 820,789 | 1,197,533 | 15.24% | 1,197,533 | |
| Average Weekday Ridership | 3,117 | 2,754 | 3,794 | 13.16% | 3,005 | 2,623 | 3,856 | 14.58% | 3,856 | |
| Unique Riders During the Month | 5,200 | 4,790 | 5,779 | 8.56% | 5,064 | 4,612 | 5,810 | 9.79% | 5,810 | |
| Cost per Revenue Hour | $113.74 | $98.73 | $92.08 | 15.20% | $110.77 | $104.60 | $87.76 | 5.90% | $87.76 | <= $90 |
| Cost per Passenger Trip | $53.68 | $49.71 | $40.75 | 7.99% | $54.20 | $54.83 | $39.61 | -1.14% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.75 | $6.72 | $6.10 | 15.36% | $7.58 | $7.06 | $5.87 | 7.43% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.12 | 1.99 | 2.26 | 6.68% | 2.04 | 1.91 | 2.22 | 7.12% | 2.22 | >= 2.2 |
| Farebox Recovery | 3.87% | 1.70% | 4.18% | 2.16% | 3.46% | 2.79% | 4.30% | 0.66% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 78.58% | 79.36% | 76.41% | -0.78% | 78.25% | 78.61% | 75.93% | -0.37% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.82% | 1.20% | 2.13% | -0.38% | 0.99% | 1.32% | 2.14% | -0.33% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.04% | 0.03% | 0.14% | 0.01% | 0.03% | 0.05% | 0.12% | -0.01% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 91.20% | 95.01% | 88.03% | -3.81% | 91.13% | 95.46% | 87.99% | -4.33% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 92.02% | 96.21% | 90.16% | -4.19% | 92.12% | 96.78% | 90.13% | -4.66% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.49% | 0.09% | 0.64% | 0.40% | 0.65% | 0.09% | 0.78% | 0.55% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 58.61% | 64.34% | 63.44% | -5.73% | 63.58% | 65.90% | 60.91% | -2.33% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 76.10% | 80.63% | 69.89% | -4.53% | 74.25% | 81.25% | 68.69% | -7.00% | 68.69% | 50% |
| Excessive Trip Length | 0.64% | 0.41% | 1.32% | 0.24% | 0.79% | 0.34% | 1.40% | 0.45% | 1.40% | 1% |
| No Show / Late Cancellation Rate | 4.03% | 3.98% | 4.40% | 0.06% | 4.07% | 4.12% | 4.44% | -0.05% | 4.44% | < 5% |
| Advance Cancellation Rate | 20.11% | 19.55% | 22.60% | 0.57% | 19.99% | 19.70% | 23.11% | 0.29% | 23.11% | < 15% |
| Missed Trip Rate | 0.22% | 0.15% | 0.26% | 0.07% | 0.27% | 0.14% | 0.27% | 0.13% | 0.27% | < 0.5% |
| Complaints per 1,000 Trips | 1.93 | 1.47 | 1.58 | 31.24% | 2.11 | 1.24 | 1.57 | 69.96% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 99.77% | 79.14% | 43.43% | 20.63% | 80.13% | 93.38% | 50.30% | -13.25% | 50.30% | 93% |
| Vehicle Availability | 72.56% | 80.49% | 83.86% | -7.93% | 72.10% | 87.39% | 86.16% | -15.30% | 86.16% | >= 80% |
